Returns & Refunds policy

Return & Exchange Timeframe

• Return or exchange requests must be raised within 2 days of receiving your package.

• No return or exchange requests will be accepted after this 2days window has closed.

Eligibility & Conditions

Items must be unused, unwashed, and unaltered (including no fall or picot stitching).

• All original tags and packaging must remain intact; items missing their original tags cannot be processed.

• To initiate a return, customers must submit clear product images or an unboxing video highlighting any defects or issues for assessment. (Except an authentic loom-woven saree mark)

  Non-Returnable & Non-Refundable Items

• Customized or custom-made orders are strictly non-returnable and non-exchangeable.

• Products purchased during a sale or promotional period are non-refundable but may be eligible for store credit or exchange.

• Specific categories such as Accessories and Pre-draped sarees cannot be returned or exchanged due to hygiene and safety standards.

Refund Processing & Modes

• Approved online payments will be credited back to the original payment method within 5–7 working days after the product reaches our warehouse.

Store vs. Online Purchases

• Items purchased at physical retail stores can only be returned or exchanged directly at the store for store credit.

• Items purchased through our online store must be returned or exchanged through the online platform system.

Reverse Shipping

• In locations where our partner courier pickup service is unavailable, the customer must self-ship the product back to our facility.

• A maximum reverse shipping reimbursement may be credited back as a store note depending on the baseline receipt provide

  Contact Us

If you have any questions about above Policy, please contact us by e-mail admin@boshonbybaishali.in